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This interview makes great viewing for anyone who hasnt seen it!!!!

http://www.bbc.co.uk/news/uk-england-11915002

BQ is intrigued that Charles Horton and Vince Lucas appear to have vanished - did anyone see them being interviewed last week?

BQ has obtained compensation information from SE - here is ALL the information you would need in order to send in a claim - Good Luck as we deserve it BIG TIME!!!

Compensation policy is as follows.    Passengers holding Daily and Weekly tickets – claiming Passenger Charter   As per our Passenger Charter passengers wishing to claim for delayed journeys can submit their daily or weekly ticket and a note of their delayed journeys for Customer Services to process.   Monthly and longer ticket holders   Our Passenger Charter does not offer financial compensation for individual journeys that have been cancelled or delayed. Instead our Charter explains that we compensate monthly or longer ticket holders if we don’t meet our punctuality and performance targets set by the Department for Transport. This compensation is then provided as a discount of 5% or 10% when the customer renews their ticket.   However, passengers are welcome to contact our customer services team with a brief explanation of their experience - and their season ticket details – and we will consider each claim on a case by case basis.   Passengers who were delayed for several hours onboard trains unable to move on icy rails We had some trains (particularly on Tuesday 30 November evening and early hours of Wednesday 1 December morning) when people were delayed onboard stuck trains for several hours.  Names and address of passengers affected were taken by staff and we’re writing to them with a gesture of goodwill. If there are people who didn’t give their names and addresses, or who we missed, they’ should contact customer services with the details of the trains they caught and we will send them a gesture of goodwill.   People who’ve missed work, special events, taken taxis, etc, due to problems with the rail service This is something we call ‘consequential loss’: and it’s not possible for rail companies to compensate people for things they feel they’ve lost as a result of problems on the railway line (e.g. loss of earnings, theatre tickets, etc). Again, if people wish to contact our customer service team they’re welcome to - and we will look at each case individually.  There may be times when we consider that a small ‘gesture of goodwill’ may be appropriate.   Customer Services contact details Postal address is: PO Box 63428, London, SE1P 5FD Telephone number is 0845 000 2222 Contact details can also be found on the website and our online webform is the quickest way to ensure a timely response from us.   http://www.southeasternrailway.co.uk/about-us/contact-us/   I hope this is helpful   Public Affairs Manager
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YES indeed - its been a complete nightmare this week.   Thanks to all of you who have put your journey experiences onto our website  (I will be sending this onto KCC and SOUTHEASTERN in due course).

For anyone who hasn't yet vented their anger yet please feel free to do click on the Your Journey Experience tab to the left of here and posting your journey nightmare.

Rather interestingly we were contacted by The Evening Standard asking for our tales of woe - so if anyone can spare the time please e-mail:   joshua.neicho@standard.co.uk   You may wish to also copy us in on anything you send over.   The MDRTA are collating all this information and continue to fight for improvements to this service (well it cannot get any worse in reality can it?).   Thanks for your support and lets hope this batch melts quickly so that we can all get back to normal before the next wave arrives!   BQ
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